Internet Challange
Autor: Kristi Mitchell • July 26, 2015 • Case Study • 288 Words (2 Pages) • 693 Views
Kristi Mitchell
U1a1
Ritz Carlton Hotel
Management Decisions | Strategic or Tactical |
Empower all of the employees so that if a guest has a problem, one person owns it and is responsible for it until the guest is satisfied. | Strategic |
Every employee is trained to anticipate and be compliant with each guests needs. | Strategic |
Employees are required to form strong relationships with the guests so that they become guests for life. | Strategic |
Housekeeping is required to clean each room thoroughly and report anything that needs to be replaced or repaired. The rooms are then double checked by a member of management. | Tactical |
Milliken
Management Decisions | |
Manufacturing facilities are constantly reviewing their practices to comply with environmental standards. | Tactical |
Human Resources ensures that the employees receive competitive pay and perks so that turnover is at a minimum. | Tactical |
Scientists are to work on new ways to make the products that Milliken currently sells even better. They do so through testing, evaluating and implementing new ideas on a daily basis. | Tactical |
Milliken is named to Worlds Most Ethical Company 7th year in a row | Strategic |
...