Process Analysis at Starwood

Video 1

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Process Analysis at Starwood

Please refer to the video case on Process Analysis at Starwood presented on pages 152&153 of your textbook and view the video at MyOMlab. Provide clear and complete answers to the following three questions in not more than 3 pages.

How can the management specifically improve the stewarding process at The Phoenician?

Using the information provided, create a flowchart illustrating the new process that can be used at The Phoenician.

What are the benefits that the POI program can bring to Starwood? Can these benefits be extended to other processes and properties within the Starwood system?

Of the seven mistakes organizations can make when managing processes (see pages 140&141), which ones might Starwood be most at risk of making? Why?

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