Assertive Communication
Autor: Dexter Delos Reyes • July 8, 2016 • Study Guide • 794 Words (4 Pages) • 914 Views
Assertive communication
Three modes of behavior are displayed when communicating with others: passiveness, aggressiveness and assertiveness. Reece and Brandt explain that passive behavior is displayed by a person who ‘fails to express to his thoughts and feelings and does not stand up for the rights being violated’. Aggressive behavior is ‘expressing your thoughts and feelings and defending your rights in a way that is usually inappropriate and often violates the right of others’. Assertive behavior is ‘standing up for your rights and expressing your thoughts and feelings in a direct appropriate way that does not violate the rights of others.
In assertive communication the use of I messages is emphasized in the statement which contains three parts; the description of behavior, the disclosure of feeling that is displayed due to the behavior, the disclosure of feeling that is displayed due to the behavior and its effects. Below are the examples of three part assertion messages depicting the three parts of assertive communication :
BEHAVIOR DISCLOSURE TANGIBLE
DESCRIPTION
1. When you talk with I feel annoyed because I do not want you and your class-
Your classmate while some- mate to miss any important points of the
Body is making an oral report.
Report.
2. When you come frequently I feel frustrated and peeved because you distract the attention of
The class
The behavior description should be clear, specific and direct instead of being hazy, general and implicit. Examples of correct and incorrect behavior:
...