Case Study Nashville Custom Guitar

Ankhbayar Baasandorj

IT50800, Professor Ali Alavizadeh

26 January 2017

        Assignment 2

        Nashville Custom Guitar

Nashville Custom Guitar (NCG) are satisfied with themselves to making the building and structure of idiographic, handmade guitars based on customer’s specifications. NCG company is small-sized production plant although pay full attention on higher quality production. Taking into each guitar subtle consideration is resulted in the finished product, guarantee in magnificence and sound with quality. These 7 major steps in the process of making guitar is mirror of Dr. W. Edward Deming’s quality management principle. Constructing guitar is permanently making close examination and care is targeted to keep quality at all steps - This is 1st point of Deming.

Regarding Deming’s 2nd point connection, Luthier tap the top to hear the tone that results from each series of shavings until the tone is perfect and luthiers write down what they did while building the top. Also, the luthier who built the top will immediately be notified and asked to check his notes to see how this was accomplished so the sound can be duplicated in the future.

Furthermore they reduced inspections, working with the luthiers to produce good product possible and they know that if the guitar were bad in quality and sound, their customer would never buy it. They encouraged workers to practice building their own personal guitars to sharpen their skills, educate and improve yourself. Guitar doesn’t move to the assembling station until are pleased with quality and is inspected fully by luthiers. Luthiers will stop to handle if he is not pleased with by its quality. This is reason drive out fear in luthiers - Those points are Deming’s 3rd, 8th points.