Case Study on Internet Surfing Habits

Dear Lois Zweben,

I am Raul yip, section supervisor of Page one Harbour city shop Thank you for your email email dated xxxx. I would like to apologize for your unpleasant experience at our store.

We would like to take this appreciate the opportunity to clarify this issue for our product selection,. Although part of the area with novel were relocated to toys, we still manage to maintain the title range of books to be unchanged in the limited remaining space and the selection for customer tend to be more essential. If any titles that customers look for are not available, we would provide ordering service and also actively consider carrying such titles as our range.

We always strive to provide a wide range of high quality products for different age groups and levels of customers.

Meanwhile, As an international bookstore, we had held several promotions for readers the booklovers like Man booker's prize highlight, book signing event and recommendations of now showing movies' original fictions from time to time book sharing event with the writers every year. Moreover, our merchandisers always pay attention to take notice on the trend of NYT and FT bestsellers when they make decision for new titlesbooks ordering. If you found any titles we didn't carry in shop, we are pleasure to order for you by any sources.

For the magazine issue, we regret that there is such I'm so sorry for our miscommunication, leading to your idea request cannot failed to reflect on our ordering action express to management team. We do promise to carry back the magazine you need. Please kindly give provide us with more detail of the magazine you are seeking for so that we can take further actions as remedy.

We can assure you that it is only an exceptional case and we will try our best to prevent any missing for