Case Study on Tqm

Case Study on TQM

Name:

Course:

Instructor:

Date

Case Study on TQM

Introduction

The growing need for quality enhancement in the business world has driven organizations to seek ways to improve management. Quality management has attained a pivotal role in organizational excellence across different industries. Businesses now view the systematic quality approach as key to achieving targets by applying various strategies and methods. Of these methods, Total Quality Management (TQM) stands out. The origin and growth in popularity of TQM in the US can be traced to the era when quality pioneers designed superior frameworks to enhance business productivity (Tan, Wong, & Choong 2013). These quality approaches were eventually adopted across the world. They are now widely used in virtually all industries.

What is total quality management then? TQM has often been described as a management approach that targets customer satisfaction as the primary way to attaining long-term success. In TQM, all the resources of an organization are committed to the process of improving quality. Therefore, customer satisfaction is attained by way of quality improvement. TQM has eight pillars, with the first being customer satisfaction. The level of quality that an organization wishes to attain is determined by customer tastes and preferences. The clients are the ultimate determinants of a company’s success. Another pillar of TQM is employee involvement, which is also commonly referred to as people satisfaction (Madan 2010). Employeeempowerment is an instrumental investment for any organization that values business excellence. It is only through dedicated employees and a good working environment that a company can compete effectively in the market-driven economy. Organizations that focus too much on tools and processes at the expense of employee empowerment often become frustrated because the amount of investment will most likely not reflect the business outcome.

Continual improvement encourages an organization to raise the quality of its products and services by identifying areas that need changes. It is based on the Japanese Kaizen, which holds that any aspect of an operation is capable of improvement. Kaizen further posits that the people who are closest to the particular process are in the best position to identify areas that need improvement (Sonobe & Otsuka 2014). Consequently, this assertion is reiterating the importance of employee involvement in TQM. Another principle of TQM supports a process-centered approach to management. This