Crowdsourcing Case

Concept

Crowdsourcing is a process that involves outsourcing tasks to a distributed group of people. This process can occur both online and offline. It will help TCS tap into the collective intelligence of the public at large to complete business-related tasks. The difference between crowdsourcing and ordinary outsourcing is that a task or problem is outsourced to an undefined public rather than a specific body, such as paid employees. More importantly, it would enable TCS managers to expand the size of their talent pool while also gaining deeper insight into what customers really want to give better ideas and solutions.

We intend to help create an independent platform encompassing all listed services. TCS can tap into this pool for BPO services and gain access to services they require. This would enable access to all the services at one place in a cost-effective manner.

TCS can extend the features of this model to give the clients an end to end solution for their various service needs. TCS can extend this crowd sourcing model to provide new and innovative services to its clients. It would help TCS to stay ahead of the competition. For Example: TCS can extend the "Distributed Knowledge Services" platform in the crowdsourcing model to other business verticals such as healthcare, education etc.

Case Application - Distributed Knowledge Service in Healthcare

Healthcare Market is the biggest industry globally and is slated to grow at a fast pace, generating large revenues and employment. The model of Distributed Knowledge Services can be extended to Social technologies which have the potential to positively influence health care outcomes, and the performance of health care organizations—providers, payers, and producers of medical products. This would help the different players (Patients, Doctors and Pharmaceutical Companies) to communicate and collaborate