Discussion: Human Resource

Session 10

Robert sends out a joke via email to his co-workers on Monday morning around 10:00 am. While some people find the joke funny, it leaves others uneasy, as the central figures are a priest and a rabbi. If you were Robert’s manager, what would you do? Explain the disciplinary measures would you take (all the steps) and why (laws and implications that apply).

I will talk to Robert personally and warn him about his misbehavior. Even it is funny with the other workers it is not right to say a joke that can offend others. I will remind him that the words used in the workplace should be appropriate. Verbal warning is the first step to do. If he commits again this violation, a written warning will be given to him. The third offense will be suspension for one week and if nothing is changed with his behavior, a termination will be given to him. He has 3 warnings before he get terminated. Even I don’t like his attitude from the first time, it’s not right to terminate him immediately.

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Session 11

We have studied how to discipline misconduct and how to manage performance, including the use of a PIP. Now, what do you do with an employee who plateaus and just squeaks by — never reaching their full potential? Read the case study and answer the questions.

Case Study – Sales Associate – Plateau

Ron Davis – Sales Manager

Mike Smith – Account Manager

Ron has scheduled his 1-on-1 meeting with Mike.

Ron: Mike I've been looking at your performance data and wanted to give you some feedback. I have some concerns.

Mike: Well, since you're the boss, I guess I'll have to listen.

Ron: Look Mike, I want this to be a two-way interchange. But there are some areas for improvement that I want to address.

Mike: Oh, sure.

Ron: Mike, you have been with the company for 3 years now. You know our goal is always to make quota — 100% for the year. However, over the past 2 years, you have stayed right around 83-85% for the year.

Mike: Well. Maybe so for the year, but my 90-day rolling average is currently 97%. I've just had a few bad months, but you know I sell and for the most part stay above 80%. And, that's pretty good. Come on, look at all the reps way below that.

Questions:

1. What is the message Ron needs to deliver to Mike?