Green Mountain Resort

Christine Goriah

MGT420- Managing for Change

Case Study: Green Mountain Resort

1. Which of the 6 character images discussed in this chapter can be identified in the assumptions about managing turnover that were handed by?

Gunter- The change image that can best identify Gunter is the director role, but he can also be a navigator.  Being the director Gunter wanted control over the turnover rates within the organization. For Gunter’s navigator image, the control is still seen as the root of his management actions. However, at the same time, there are also a variety of external factors that will affect the turnover rate. This means that, despite Gunter doing everything he can to attempt to minimize the turnover rate himself, there will still be other situations that will arise that he cannot control that will contribute to the turnover rate.

The hospitality literature- The hospitality literature plays the role of the navigator. The hospitality literature identified the turnovers as a prolonged problem that the industry continues to endure and made a number of suggestions as to how to help reduce the effects of turnover. They understood that some achievements will be achieved, but others are out of their control.

The consultants- The consultants play the role as the coach. The consultant’s role as the coach is to find an effective way to assist Gunter in turning things around for the resort. First they helped by explaining to Gunter that turnover can be a positive instead of a negative.

1. How did these assumptions influence prescriptions for dealing with “turnover problems”?

The assumptions influenced these prescriptions for dealing with “the turnover problem” is having Gunter understand what the organization had to offer its employees.  Gunter has to view the values of the Green Mountain organization as a top training business for which employees can gain massive knowledge and growth opportunity in hospitality.

1. Choose another change image and apply it to “the turnover problem” to what new insights does it lead?

I believe another change image that can apply to “the turnover problem” would be the change manager as an interpreter. The interpreter role helps the manager make sense and understand changes taking place in the business. By adapting to this perspective the Green Mountain organization can develop an ongoing state of accomplishment where they infer and understand varies positive outcomes of the turnover.