Hard Rock Case

In regards to how each of the 10 OM strategy decisions are used at Hard Rock, (1) service and product design decision help maintain the ambiance and image of every location. This creates a consistency throughout the Hard Rock brand. (2) Quality Management is applied by requiring quality assessment responsibilities for the operations managers. Operation managers use Hard Rock’s corporate wide standards to pinpoint concerns. In this the managers are able to recommend changes that will allow each area to be with compliance of Hard Rock standards. (3) Process and Capacity Design relates to Hard Rock’s internal operation schematics and the desired capacity of each location. Hard Rock applies process and capacity design decisions to make the most of capacity utilization. (4) Location; Hard Rock chooses a location by using market and industry analysis. (5) Layout Design; Hard Rock chooses layout design by evaluating the expected inflow of patrons. Hard Rock various locations and the operations managers must relate layout design when planning in order to achieve an efficient workflow based space available in each location. (6) Job design decisions are reached and applied through an analysis of needs and expectations of the company and its employees. The suitability of job design is assessed based on employee feedback and company standards. The company’s operations management is focused on optimizing workers’ person-job fit, while making it easier for employees to do their jobs with maximum proficiency. (7) Supply Chain Management decisions are made based on market demand, inventory management costs, variety in suppliers, and etc. Local managers and Operation managers are responsible for the supply chain management decisions. (8) Inventory Management is done through s software. (9) Scheduling decisions are made based on current operations effectiveness. The schedules must satisfy various requirements. (10) Maintenance decisions are based on a comparative evaluation of the firm’s assets and how the align with the brand standards.