High Expatriate Turnover

High Expatriate Turnover

• How can the resort ensure that future managers who are hired are better

suited to expatriate work?

• How can the senior management prepare new managers for their

positions at the resort?

• How can the resort best make use of more experienced managers who

have proved their effectiveness?

• How might the resort encourage and prepare promising junior employees

for managerial roles?

Increasing Number of Guest

Complaints

• How can the resort make its local employees and expatriate managers

fully aware of the decrease in the quality of service and the increase in

guests' complaints without ‘pointing a finger' at any one individual or any

one department in particular?

• How can the senior management provide more specific training to the

resort staff and gain the commitment of the staff members as a group to

improve service?

• How can the resort's managers ensure that local staff members

understand the full range of services that can be provided to guests

rather than the bare minimum?

• How can the resort find out more from its guests about what they are

unhappy about?

Tension between Expatriate

& Local Staff Members