How to Solve a Case Study

How to Solve a Case Study

A case study is a collection of facts and data based on a real or hypothetical problem-oriented business situation. The objective of a case study is to develop one's ability to solve complex business problems, using a logical framework. In all case studies you must analyze the material and state which specific actions best resolve the major issues or problems presented. These actions must reflect the information contained in the case environment facing the firm.

An analysis of a case study should include the following sequential steps:

1. Presentation of the facts surrounding the case

2. Identification of the key issues

3. Listing of the alternative courses of action that could be taken

4. Evaluation of alternative courses of action

5. Recommendation of the best course of action

Presentation of the facts surrounding the case

During the first subsequent reading of the case, you should:

• Underline important facts

• Interpret all figures and charts

• Question comments made by individuals

• Judge the rationality of past and current decisions

• Develop a list of questions whose answers would be useful in addressing the retailer's key issues.

Identification of the key issues

Many times the facts surrounding a case points out the key issues facing a firm, such as new opportunities, a changing environment,