Hr Case Study Misdirection and Disorientation

Contents

Introduction        

The problems        

Ineffective operations management        

Ineffective HR management        

Authoritarian organizational culture        

Lack of preparedness        

Solutions        

Improvement of operations management        

Improvement of HR management        

Improvement of organizational culture        

Recommendations        

Recommendation 1: Define and share the strategy        

Recommendation 2: Optimize the structure        

Recommendation 3: Create a strong culture        

Recommendation 4: Purposefully misdirect and disorientate        

References        

Introduction

This paper presents an analysis of the problems occurring in the case “Misdirection and Disorientation: A lasting first impression”. Carlos Silver, a first-year college student, did not have a successful first working day at a resort with excellent reputation. Initially, the place and the sales director of the resort made a positive impression on Carlos, which motivated him to apply for the function banquet servers. His experiences within the catering department, however, made him decide to leave on his first day of work.

The main problems found in this case are the ineffective management shown by the catering director, the ineffective support and management from the HR department, the authoritarian organizational culture and the lack of preparedness displayed by Carlos. Solutions and recommendations are proposed to solve the organizational problems.

The problems

Ineffective operations management

In this case, the catering director that has lost control of operations and is disconnected from the realities of her subordinates and customers. Her functioning is very administrative and task oriented, but not efficient.