Human Resources Management - Instrument No 11: Role Play

Human Resources Management

Instrument No 11: Role Play

Topic Human Resources Management

Time Allowed: 8 - 10 Minutes

Assessment: Summarise

Criteria Assessed: Action Skills

Name: Tavia Chan

SCENARIO 1

HUMAN RESOUCE MANAGER

Reports have come to you recently from the Operations Manager concerning the poor work ethic of a worker. The detailed report is as follows:

• Constant lateness

• Poor personal hygiene

• Insubordination to a superior

• Failure to turn up to a set roster

• Lack of motivation

You decide to interview the person, who you feel is putting the name and reputation of the organisation at risk. From this interview you will determine whether you will terminate the employee’s services.

EMPLOYEE

You have been summoned to the Human Resource Manager’s office. You realise that your work effort has fallen drastically since the sudden death of your spouse 6 months ago. Most of your time is spent trying to look after your three young children. You have been late everyday as you run your children to childcare and school. Work at present is the least of your worries.

However, you need a job to support your children. You have the feeling that the Human Resource Manager is going to terminate your services. You feel suicidal.

Written Response

The point of view from people who stand in different positions must have the various angles and opinions.

A Human Resource Manager is responsible to the portion of the organization that deals with hiring, firing, training, and other personnel issues, typically referred to as Human Resources Management.

The Human Resource Manger of scenario one received the report recently from the Operation Manager concerning the poor work ethic of a worker. The report detailed the employee’s constant lateness, insubordination to a superior and lack of motivation. She decided to interview the person, who she feels is putting the name and reputation of the organisation at risk. In the interview, she needs to determine whether she will terminate the employee’s services. The human resource manager needs to provide an independent viewpoint by the negotiating process