Importance of Ims

Introduction

About a month ago, the DMV (DC, Maryland, Virginia) area was hit with a storm that left many people out of touch with friends and family for days. Now, imagine a customer walking out of your place of work full of joy because he/she has just switched over to a telecommunication company that has a proven track record of having a reliable network. That is the company I work for, a company with over 94 million customers nationwide providing communications services to consumers, businesses, government and wholesale customers. Being that my company provides communication through data transfers from one device to another or machine to machine. Information systems management is the core to the success of my organization. Dr. James Stewart mentioned that information systems management is important because some data can be critical to organizational success. The same can be said for my organization because of the nature of services we provide. The following assignment will address the mission, goals and importance of information management in my organization.

Mission

The mission of information system management at Verizon Wireless is to keep its wireless network, the nation’s most reliable.

The goals of Verizon Wireless IM include:

• Build the most advanced wireless network technology available- Verizon Wireless customers can get connected and stay connected while on-the go.

• Provide global services- roam far and wild, Verizon Wireless customers can call and text from more than 220 countries around the world and get access to email and the web

• Provide world-class service and support- Verizon Wireless customers can get immediate help from a certified wireless expert via web, live chat, and phone 24/7.

The Importance of IM