Issues of Roomorama

ISSUE

As we know Jia En Teo and Fedrico Folia, were living and working at Bloomberg, in New York, when the travel bug bit them. The couple would rent their apartment and rent the similar arrangement during their travel. This gave them a homely and local feel to the place and subsidized their travel. There were a few problems in plans and the process was difficult because there was an element of uncertainty and lack of safely insurance in payment methods. The couple realized there was a big enough market of travelers who wanted an option to the fancy hotels or hostels. So, the couple put the two links together and thus Roomorama was born in 2009. The main issue is the couple prefers to do their business via online instead of build a normal business. There are many advantages and disadvantages of this online business. Here I will list down and explain the advantages and disadvantages of online business.

Advantages

• Connecting

Via the internet, business owners and employees can connect with customers and community easier than ever instead of having to call or visit the company to obtain information about its product or service. Nowadays as we know, the growth of social media has given entrepreneurs another easy way to connect with customers such as follows the business’s Twitter page or Facebook. So, Roomorama can stay connect with their customers through this social media

• Overhead costs are reduced

Businesses do not need to pay for expensive shop premises, running costs such as bills and do not need to hire so many staffs. Utility bills and other expenses are manageable. Running an online business is highly convenient as the proprietor does not require rent another site to execute the business. So, Roomorama can save and cut their costs when running their business.

• Better customer service

Online business has resulted in improved customer service. For example, when visiting the website, the customer is greeted by a pop-up chat window. This may help