Malcolm Baldrige National Quality Award

The Malcolm Baldrige National Quality Award is an annual award that recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence. Criteria for Performance Excellence are considered and implemented by Landmark dining.

The seven categories of the criteria are:

Leadership/Strategic Planning/Customer /Measurement/Employee/Process Management/ Results

Name of the organization: Landmark Dining

Vision of Landmark Dining: To be recognized as a best restaurant by giving unique dining experience and quality food

Mission of Landmark Dining: To be the ultimate choice of resultant for society

Values of Landmark Dining: Healthy food, Professional growth of employee

Ethics, Honesty and integrity

Stake holder a) Owner b) Management team c) Employee d) Supplier

e) Customer f) Society

Department in the organization: a) Procurement b) Admin/HR c) Finance d)F n B Production and Service f) Sales n Marketing g) IT h) Customer relation and service

Leadership

 Leadership is a process of motivating, influencing and directing"others" in the organization to work productively in achieving the organization goal.

 Leadership team consist of Present/CEO, CFO, Executive chef, catering directly, BE director, FoH Manager. Day to day duties n responsibility of team is set and monitored by leader keeping in view the vision and value of the organization.

 Team leaders spend few hours in their respective area to be a role model for the team and