Outsourcing Case

InformedThe key academic area of this research will be on strategy. The main area that will be covered in this research is the review of the latest trends in telecommunications in Nigeria, which suggests that providers that outsource service offerings stand to gain significant market share as they continue carving out niches in an exploding market. Companies are outsourcing key business functions in order to reduce fixed costs, streamline and improve performance.

In today's highly competitive world, Management is forced to aggressively pursue ways to achieve efficiencies, improve customer services and save money, in the most tempting way of which is to outsource all non-core business processes and activities. Customer satisfaction is an increasing challenge for telecommunication companies. In the last few years, it has witnessed substantial growth and rapid changes globally, as well as domestically in Nigeria. Customer satisfaction is a critical issue in the success of any business system. Outsourcing is a proven tool in improving business performance

consent will be obtained through phone calls,emails and face-to-face meetingsThe key academic area of this research will be on strategy. The main area that will be covered in this research is the review of the latest trends in telecommunications in Nigeria, which suggests that providers that outsource service offerings stand to gain significant market share as they continue carving out niches in an exploding market. Companies are outsourcing key business functions in order to reduce fixed costs, streamline and improve performance.

In today's highly competitive world, Management is forced to aggressively pursue ways to achieve efficiencies, improve customer services and save money, in the most tempting way of which is to outsource all non-core business processes and activities. Customer satisfaction is an increasing challenge for telecommunication companies. In the last few years,