Performance Management

Assignment #3: Performance Management

Jeffery T. Weatherly

HRM 500: HR Management Foundations

Professor Matthew D. Gonzalez

November 30, 2014

Assignment #3: Performance Management

Create a job description for a retail sales associate, which includes the most significant components necessary to describe the job internally and externally.

“There is a concrete link between retail store staffing and the customer experience that makes itself felt at the cash register, a new study shows” (Smith, 2012, pg.1, par.1). According to one retail chain, a 1% rise in shopper fulfillment equated to a 2% increase in store sales (Smith, 2012). On the contrary, the penalty for poor performing or unavailable retail sales associates is costly walk-outs and lost sales. One out of three customers feel highly skilled and knowledgeable retail sales associates as the primary or drawing force when making a high-dollar, luxury purchase (Smith, 2012). Therefore, in today’s ultra-competitive and cut throat market, it is important for companies to get it right when hiring a retail sales associate. A huge part of this process is creating a detailed retail sales associate job description entailing significant components necessary to successfully carry out duties and responsibilities.

Sales Associate Overview

Retail sales associates are a vital aspect in our stores delivering superior customer service and a unique shopping experience. Without them, stores cannot properly function. This position requires working as part of a team to meet store and departmental goals. Individual responsibilities may entail demonstrating selling and customer service skills and organizing and maintaining stock on the floor.

Essential Functions

Assignment #3: Performance Management

Greeting customers and inquiring about shopping needs, then offering advice on meeting their needs.

Inspiring customers to purchase merchandise while creating a positive impression of the company.

Speedily and accurately handle customer returns while being professional and courteous.

Develop merchandise expertise by attending training classes and reading vendor tags.

Exhibit regular, reliable attendance and punctuality.

Learn company procedures and systems to improve selling proficiency.

Keep abreast of company promotions and sales.

Perform