Personal Mastery

Personal Mastery

Personal mastery is “individual managers and employees must be empowered to experiment, innovate, and explore” (Rue, Byars page 348). This term is very important to the success of Home Depot since the company hires employees and managers to interact with customers face to face on a personal level. Therefore the ability to innovate, experiment and explore will help develop good customer satisfaction and an outstanding reputation that will keep brining customers back time and time again. Home depot has an amazing organizational structure and every employee and manager know the companies objectives. Each employee knows what he or she has to accomplish to meet the short and long term objectives on a daily and monthly basis and one way the company does this is through functional planning.

Functional planning is “sales and marketing plans production plans, financial plans, and personal plans” (Rue, Byars page 132). Home Depot is a company that takes on many different products from different companies and because of this, they need to know how to market and sell the products to beat competitor prices while still making a profit and maintain customer satisfaction. This refers back to experimenting, innovation, and exploring as an employee to gain valuable experience and skills to benefit themselves and the company. Since employees are face to face with their customers each of them need to learn how to experiment with the customer to figure out the best possible outcome to solve customers’ needs. Experimenting as an employee allows for new and fresh ideas that could be beneficial to the company. These ideas not only come from the employee but the interaction with their customers’ knowledge as well. Therefore experimenting leads to innovation.

Innovation is a very important part of Home Depots success in the market. The company is very successful because they have an innovation centers that