Role of Stakeholder

Role of Stakeholder

The intent of this summary is to explain the role of stakeholders in implementing a quality management process. Each of the stakeholders and their specific roles in implementing a quality management process will be discussed in the summary. Last, examples of quality management systems in leading organizations Motorola, Inc. and General Electric will be provided.

Stakeholders and Quality Management

Stakeholders

A stakeholder is someone that can affect or be affected by an organization’s actions, policies, or objectives. Within the supply chain, some of the internal primary stakeholders are managers, supervisors, and employees; external stakeholders are suppliers, contractors, and consumers.

Quality Management

Quality management is the “act of overseeing all activities and tasks needed to maintain a desired level of excellence. This includes creating and implementing quality planning and assurance, as well as quality control and quality improvement” (Quality Management, 2015).

The Role of Stakeholders in Quality Management

Internal stakeholders play a crucial role in quality management. When an organization is getting ready to implement any change to processes or procedures, it is important for the management team to begin communications with human resource so that the organizational needs can be evaluated. “Quality management flourishes where the workers’ and the company’s needs are closely aligned” (Foster, 2007, pp. 22). By ensuring that the needs of the organization are properly aligned with the needs of the employees, quality management will be an easier process to maintain. Employees must feel dedicated and empowered with the services that they are providing within the organization; in turn, the organization will receive positive employee participation in quality management programs. Having the right people, in the right place, is ideal for any organization.

Quality Control

Quality control procedures need to be implemented to ensure consistency. Employees can measure and monitor data that they collect in their specific work areas. The management team can analyze the data, find the relationship that may exist between the parts, and form a conclusion based on the information provided. Each of the internal stakeholders have a vital role in collecting needed information for quality control. Some of the stakeholder activities for quality control procedures include (Foster, 2007, pp. 24-25):

1. Monitoring process capability and stability

2. Reducing