Strategy Map Report for Idrs

About the Strategy Map

After carefully analyzing IDRS’s business model, we noticed that albeit there’s an incredible focus on supporting people with intellectual disability, the company lacks a guiding strategy to guarantee the sustainability of the cause it is trying to lead. In other words, we feel that well serving the clients is not enough to achieve the company’s ambitious vision: to promote a society in which people with intellectual disability are able to fully exercise their rights as valued and respected citizens.

With this in mind, we devised a Strategy Map (Appendix. Figure 1) that intends to clearly state three major goals:

• Have fully satisfied long-term customers
• Ensure financial health for the business
• Form sustainable partnerships to support the two items above

Our purpose with these three pillars, as we call them, is to properly direct efforts to not only support people with intellectual disabilities, but to pursue financial health through new funding or alternative revenue-generating services, and also form partnerships with companies that share the same ideology or has money to invest in IDRS’s cause.

Below is the reasoning behind each item of the map:

1. Mission

Comprising of both the statement of purpose of the company and IDRS’s current vision, we intend to make it very clear that our most important value is to care about people with intellectual disability. By providing the right support, we look for a future where our constant aid is not necessary as each person will be able to truly be respected citizens in our society.

1. Customer perspective

1. Provide high quality services

Making sure that every service is delivered to the highest standards of excellence, so we satisfy our customer and grow respect and trust as a company.

1. Ensure access to services

There’s a wide array of services that a client may request, so this is making sure that new clients won’t knock in the door and leave unattended.

1. Respond to client, on time

Also related to service quality, but that we felt should be strictly pursued and deserved separate attention in the map.

1. Be the trusted leader

Become the company that every person with intellectual disability contacts first when in need of any help. Also very tightly connected to service excellence.

1. Maintain lifetime relationships

Not restricted to clients only, but all stakeholders. We do envision a world where IDRS is not necessary anymore, but until then we want all clients to come back any time they need; and the help of partners and volunteers are key to achieve that.