The Royal Bank of Canada

[pic 1]

Table of Contents

Introduction        4

Purpose        4

Findings        4

Analysis and Recommendations        4

Purpose of the Report        5

General Section        5

History of Organization        5-6

Organization Structure        7-8

RBC Leaders        8-9

Mission Statement        9

Vision        9-10

Strategic Goals        10

RBC Objectives        10

Economic Impact        11

Values        11

Business Outline and Industry Competitors        11

Operational Section        4

Functions of Information System        12-14

Levels of Management and Decision Making        14-15

Components of IT Infrastructure        16

IT Personnel        16

Hardware and Software        16-18

Storage and Network Technology        19-21

Use of Internet, E-commerce, and E-business        21

Intranet        21

Extranet        21-22

E-commerce        22-23

E-business        23

The Analysis and Recommendation Section        24-26

Works Cited        27-28

Appendix        29-onwards

List of Figures (Original Creation)        4

Figure 1: RBC Timeline        6

Figure 2: Organization Chart        9

Figure 3: Online Banking Sytem illustration of IS        12

Strate Figure 4: Decisions and Types of Work Done by IT Personnel gic Goals        14

Figure 5: RBC’s Different types of Networks and Storage        19

Figure 6: Narrow illustration of Network Technology        20

Executive Summary

Purpose of the Report

The objectives of this report are to (1) conduct an interview and research about the general section and operational section of Royal Bank of Canada, (2) evaluate this information and recommend business solutions for their information system.