Tqm Practices in Nestle Bangladesh

What is TQM ?

Total = Everyone involved in

Quality = continuously improving services to customers

Management = with data and profound knowledge

For our report we will describe the practices of TQM in Nestle Bangladesh.

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Quick history

Founded in 1867 in Switzerland, Nestle quickly became the largest food corporation in the world. But the funny thing about Nestle is that a very small portion of their sales are made in Switzerland. By 1984 the company had expanded to 58 countries and now they are operating in a mammoth figure of 96 countries with factories in 86 of them.

Objectives of TQM in Nestle.

-Customer oriented service

-Statistical process control

-Problem solving tools and techniques

-Decrease of mistakes in all operating areas

-Early mistake recognition

-Mistake prevention as a preventive step,

-Avoidance of wastes

-Reduction of the lead times

-Increase of the flexibility and profitability

We’ve selected to write about the QUALITY CONTROL methods which are conducted by the Sales department of Nestle of Bangladesh and also in the overseas.

However, in Nestle there is no such thing as TOTAL QUALITY MANAGEMENT. They’ve replaced the terms used in TQM and rather call it NESTLE CONTINUOUS EXCELLENCY (NCE).

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According to the Nestle website NCE can be described as follows,

“Nestlé Continuous Excellence is our sophisticated business model around continuous improvement projects that have extraordinary impact on our business becoming a successful Lean Enterprise. This global initiative inspires everyone to understand and contribute to what consumers and customers value most. It's our Total Quality Management (TQM) and our way of delighting consumers, delivering competitive advantage and excelling in compliance. It targets zero waste, one team and 100% engagement.

As a foundation to the model, we developed and honor basic management practices to help align on key priorities, track performance and deliver consistent results. As a result, we've found our teams to be more empowered, engaged and thinking sustainably – always. NCE ensures that the external world, our customers and consumers, are perpetually at the forefront of our agenda in every single aspect of our business.

What's unique about NCE? It applies to more than just our manufacturing practices. It translates into Human Resources, Finance, Marketing, Engineering and all other functions behind the Nestlé name. Pragmatic and business-oriented tools and technologies are provided to each of our teams across the business to maximize efficiencies and drive significant category growth.