Tyota Case Study

Question 1

The key issue that Doug, manager of assembly of Toyota Motor, require to address is of Seat Issues. Because of seat issues, production level is diminishing and which resultant prompts increment in extra time works, lead-time and off-time vehicle inventory.

The significant issue that is watched is inappropriate seat quality management in KSF. The majority of the seat issues were happening a direct result wrong, absent and broken parts, wrinkles and missing bolster.

Likewise, KSF examination of seats before delivery isn't appropriate. There need to check the way took after by KFS while investigation of seats of the fact that few of faulty seats are being send as fit. May be by giving all the necessary training to the laborer this issue could be settled.  

Likewise, there was insufficient feedback system, because of which Doug was not able to achieve the particular answer for the seat issues. In this way, by legitimately sharing and examining every one of the inputs may gave best ideal answer for the issue.

Question 2  

The options for the seat problem are listed below: 1. Settling of bolts and hooks in a appropriate way – As the individuals from the groups were attempting to settle the bolt in the front seats they tend to shot the bolt at a wrong point on account of which cross threading happens. If they can work for thirty seconds, more on it then they will be ready to take care of this issue at that specific moment. 2. Organization was following JIT technique in view of which seats comes to at TMM on time yet on account of this there is no time left for resolving any of issues related to the quality of the seat at the time of installation. 3. Back up for seats – As seats are the sensitive objects to be installed in cars so any misusing can make harm it effortlessly which can make issue while installation to stop this sort of issues they should have a backup of the seats in their warehouse center. 4. Utilization of plastic hooks– as company was utilizing metal hook which can make body of the buyer some harm, to decrease that company can utilize plastic hooks which will take every necessary step and will no hurt the costumers too.