Competency Mapping Case

A study on Mapping Core Competencies and development of Employees for Excellence with reference to HCL Technologies

  Ms. Mily Velayudhan T.K , Dr. Maran K.

Synopsis:

An article “A study on Mapping Core competencies and development of Employees for Excellence with reference to HCL Technologies” is basically a pilot study done at Chennai branch of HCL. For this 50 employees were interviewed on 15 competency aspect(drive for results, process management, functional expertise, personal effectiveness, innovation, team effectiveness, customer service, self development, Analytical thinking, physical ability, knowledge, aptitude, motivation, communication and leadership)  through questionnaire. The structured questionnaire aimed at identifying the gap between existing and expected competencies of employees on selected 15 aspects by the use of 5 point scale. Further, these 15 competencies aspect were analyzed based on sex, age, marital status, years of service, qualification and income.

Issues:

• Is there any significance difference in competencies aspect based on sex, age, marital status, years of service, qualification and income at HCL?
• How can mapping of employee’s competencies facilitate organization?
• What are the applications of employee competency mapping at HCL?

Based on the study, there is significance difference on personal effectiveness based on age groups. Though the study has consider only two age group i.e. 20-30 and 31-40, it reflects that branch of the self-help movement dealing with success, goals, and related concepts is varying between these group of people. With the experience enhanced over the age employees make use of all the personal resources as they are self-aware and developed confidence in required skills. However, the result cannot be generalized as only 6 were interviewed of age 31-40 while the employee below and above these age group were not consider.

Similarly, the significance difference was indicated by income in customer service and communication aspect. In both customer service and communication the mean of below 20k and in between 20-40 k is higher than that of 40-60k. Only 5 employees of income below 20k was taken into consideration hence the concept is not generalized.

Aspects like functional expertise, innovation, customer service, analytical thinking and motivation has significance difference in terms of marital status and employee tenure. Unmarried employees and employees with less than 5 years of tenure with HCL are higher on these aspects which imply that they are more career focus and competent as well as devoting more effort. The employees with less than 5 years of tenure are high on these aspects than the one in between 5-10 years. It somehow question the HRD of HCL as the knowledge, skills and motivation of employees over the time is getting obsolete and company is silent to address it. Again, only two groups are considered ignoring the other so it cannot be generalized.