Letter and Marking Scheme

Char Kue Tiaw

No 2212,

Jalan TaktauMana,

Taman Disitulah.

11900, Bayan BelumLepas,

Pulau Pinang.

Apple Service Centre

Lot 26-28,

7th Floor, East Wing,

Queens Bay Mall,

11900, Bayan SudahLepas,

Pulau Pinang.

12th May 2015

Dear Sir / Madam,

Request for Replacement – iPhone Nano (Receipt Num: 2233445678)

I purchased an iPhone Nano from your outlet 4 days ago. My receipt of purchase is mentioned above. I am having some major problems / issues with the product. The issues are as follows:

1. The screen freezes every 5 seconds – it is impossible to navigate around the phone
2. I have problems connecting to the internet – wifi as well
3. The battery charge does not last long

I am very disappointed with the product and I would like to request for a replacement. I would like to know more about the procedure in order for Apple to send me a replacement for the product that I have now. It would be most helpful if one of your staff could contact me regarding this matter.

My contact number is:  011 2345 66789

Thank you very much for you time. I look forward to hearing from your outlet.

Yours Sincerely,

(Sign)

____________

(full name)

MARKING SCHEME

Content        :         8

Language        :        7

Organization        :        6

Format                :         4

                        __

Total                :        25

Content

(6-8)

• Points presented are relevant to task.
• Points are supported with good ideas, showing the student to be knowledgeable; matured in thinking; original in thought; critical and analytical.
• Points are also interesting and creative.

(4-5)

• Most of the points are relevant to the task but content demonstrates that the student may not be as knowledgeable, matured, analytical and critical as the A1-A3 student.
• Points are suitable but not outstanding.
• Lacks critical thinking, originality and creativity.

(2-3)

• One or two of the main points may be irrelevant to the task.
• Some ideas/details are not suitable.
• Points show a lack of understanding of the task.

(0-1)

• Content is completely wrong or is so poor that it cannot be understood.
• Length of essay is too short to be evaluated.
• Points show no understanding of task.

Language

(6-7)

• Excellent mastery of grammar, spelling and punctuation; accurate, appropriate and broad range of vocabulary and sentence structure; a few minor mistakes.

(4-5)

• Display good mastery of grammar, spelling and punctuation (some mistakes – not glaring ones); good and appropriate range of vocabulary and sentence structures.

(2-3)

• Many problems with grammar, spelling, punctuation and vocabulary.
• Meaning can still be understood if the reader really strains to understand.

(0-1)

• Have extremely poor or no ability to write in English.
• Proficiency is at beginner’s level.

Organization

(5-6)

• Paragraphs, main ideas and supporting details are organized in a very logical manner, with an introduction, the body and a conclusion.
• Sentences are coherent and cohesive.

(3-5)

• Paragraphs, main ideas and supporting details are organized logically.
• Sentences are coherent and cohesive with some minor problems – a few mistakes in cohesion, coherence and use of transitions.

(0-2)

• Major problems in organization, cohesion and coherence, poorly organized.
• Poor use or hardly any use of transition.

Format

(4)

• Conform to the format of letter/memo/report writing.
• No errors in conventions.

(2-3)

• Some errors in the format/memo/email/report writing.

(0-1)

• Not conformed to any letter/memo/email/report writing format