Case Report - Quinte Mri
Autor: Kashif Ashfaq • April 5, 2017 • Case Study • 2,142 Words (9 Pages) • 918 Views
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Table of Contents
Executive Summary 2
Issues Identification 3
Environmental and Root Cause Analysis 4
Alternatives and Options 5
Recommendations 6
Implementation 7
Monitor and Control 8
Executive Summary
The current issue faced at the Benton-Cooper Medical Center (BCMC) in Palmer, New York is the backlog of Magnetic Resonance Imaging (MRI) Scans. There are different factors contributing to this backlog such as poor communication and lack of accountability over missed appointments. Also revenues are lost because they are losing referrals from doctors who need results in time which BCMC MRI lab is failing to deliver. Overtime cost for the MR technologist is high and even with this high overtime charges, we are not able to deliver expected outcomes. The BCMC MRI clinic poor performance is affecting relationship between BCMC and Quinte MRI. There are constant complains about poor performance and reduced productivity. Thus the objectives set before granting this work to Quinte MRI of 2 scans per hour is not met.
The root cause of all these issues is bottlenecks in the process flow. The scheduling department will require improvements in order to reduce cycle time and flow of information from patient to technologist and technologist to radiologist. By better managing this scheduling process, dividing value added and non-value added task and making non value added task outside of process flow will definitely reduce wait time and increase productivity to meet set expectations of two patients per hour.
In addition, hiring an assistant will improve process flow and service levels by removing some pre initial screening from actual process flow reducing machine idle time, increasing patient throughput time and productivity.
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