Drexler's World Famous Bar-B-Que

Summary

Drexler’s World Famous Bar-B-Que is the epitome of the American Dream come true for a hard-working African-American family. Located in a low-income neighborhood, it serves not only as a beacon to the community in terms of being socially responsible; but it is also a place customers can visit and expect a down-home consistency they can look forward to. They have kept the business in their family, and have made moves to continuously improve operations and space while remaining firmly rooted and grounded in solid Christian values. Mrs. Scott and her sons were very savvy to incorporate the NBA memorabilia into the theme. It gives customers the feeling that they are sharing in Clyde’s memories and accomplishments as a professional athlete. The restaurant description provided in the case gives the feeling of visiting a loving family member’s home with the personal touch Mrs. Scott adds by attending to her guests. If I am ever in Houston, Drexler’s is a place I will definitely visit.

Questions

1. What role do values play in how Drexler’s Bar-B-Que interacts with its neighbors and customers?

The case discusses Mrs. Scott’s faith in God and her belief in honesty, hard work, and treating people fairly and with respect. By giving back to the community, personally tending to customer needs, and presenting a warm and friendly demeanor; she is consistent with modeling the behavior that reflects her Christian faith. In an article titled Integrating Christian Values in the Workplace, Marr suggests using four principles found in God’s Word as a basis for business decisions and a successful enterprise:

1. "Do for others what you would like them to do for you" (Matthew 7:12 NLT).

2. “Give full measure” to your customers and employees.

3. "Do not judge according to appearance, but judge with righteous judgment" (John 7:24).

4. Establish high standards of quality and focus your energy on consistent performance. The outcome of your efforts will be the basis on which your work is evaluated. As King Solomon wisely observed, "Wherever the tree falls, there it lies" (Ecclesiastes 11:3). Make sure that every product and every customer interaction conforms