Get There Navigation Technologies: Customer Needs

Goodwin

Get There Navigation Technologies: Customer Needs

Crystal Castillo

ISCOM 305

July 21,2014

Ardenetti

Get There Navigation Technologies: Customer Needs

Get there Navigation technologies a company founded by John Zillion produces top of the line navigational systems which are used at car rental facilities, truck driving industry as well as our own personal vehicles when traveling to new places. We use these devices to guarantee we arrive at our location without getting lost as well as allowing us to know of any stops that we can make to accommodate ourselves as well as others. Get there Navigation technologies is an international seller, with only one place to create and distribute their products. Throughout this paper we will discuss the customer needs as well as how those needs are met.

Customer Needs

GTNT is the process of rolling out a new product and a change in the production process will be needed to meet the customer expectations. What the customer needs and wants can be two different things. The company produces navigational systems in rental cars and the transportation industry. There are many companies that rely on the transportation industry. The companies use the transportation industry to ship supplies and products internationally and domestically. The companies often at times have their own fleet of vehicles but require the technology that enables the drivers to deliver products safe and on time. The primary function of the GTNT is to provide quality navigational tools that can be used to locate and navigate to places that are beneficial to the company’s operations. In the rental car business, the individuals that rent the vehicles often are traveling to places that they may not be familiar with, which requires the navigation to help reach their destination. The customer may be traveling for vacation or work, and they can use the reliable navigation tools.

The needs of the customer are important to any business. A lot of different aspects have to be taken into account when considering the customer needs. GTNT has to make sure that the product performs as advertised and that it can be reasonably produced with limited defects and within the timeframe to meet the customer needs. The main need for the customers of GTNT is the navigational system provides accurate information on the location of the unknown destination and that the navigational tool works throughout the process of trying to find the destination. This is true for both the business and personal users of the navigation. The businesses are using the navigation for transportation of products and supplies, and they are working with