Susrenitha Tummala

SUSRENITHA TUMMALA[pic 1][pic 2]

Analytics-Quality Expert, Analytics & Technology Services – IBM India Pvt.Ltd

SUMMARY[pic 3]

• Innovative, Performance driven professional with over 7 years of experience in Data Mining, Data Analysis, Statistical Modelling, Implementation, Quality Management, Data Analytics, Client Interaction ; pursuing Certificate Program in Business Analytics from Indian School of Business [ISB], Hyderabad
• Currently associated with IBM India Pvt.Ltd Hyderabad as a Quality Expert
• Proven Performer, who repeatedly demonstrated an aptitude for strategic planning, Implementation and Follow-through of Plans
• Ability to identify - close Quality and Analytic projects
• Proficient with Statistical Analysis Tools (R, SAS etc...)
• Extensive experience in solving analytical problems using quantitative approaches
• Able to leverage a heavy dose of applied statistics with visualization and a healthy sense of exploration
• Expert at Data Visualization and Presentation
• Passionate about quality and improving efficiency, productivity and profitability through continuous process improvements
• Awards received on aspects of ‘Exemplary Individual Contribution’, for applying the principles ‘Restlessly Reinvent IBM and Ourselves’, ‘Put the Client First’, ‘Unite to get it done’ from leadership of Genpact and IBM

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EMPLOYMENT[pic 7]

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CLIENT EXPERIENCE – KEY PROJECTS[pic 11]

Project Area: Inventory Management, Data Analysis

• Applied Lean and Six Sigma tools to Improve the process of Asset Tracking resulting in a $388K business impact
• Identified the key areas for Asset Aging Risk reconciliation – Green belt project
• Developed the metrics to track the performance of Asset Aging

Project Area: IT, Six Sigma, Data Analytics, Process Improvement

• Applied Analytics and Lean quality Techniques to standardise and improve the Major Incident Resolution process which resulted in 65% reduced high Risk SLA misses
• Performed Deep dive Analytics to identify patterns on Major Incidents from various servers
• Applied the DMAIC Methodology-Statistical Analysis to understand the root causes of the variation and in turn identify the root causes to reduce the same
• Developed the Process behavioural charts (control charts) to monitor the performance
• Developed the Key client metrics in the same aspect

Project Area: IT, Data Analytics, Continual Improvement

• Initiated and developed the E2E analysis of Server-incident cycle
• Applied the Data Extraction techniques and text Analytics to deep dive the Server description data
• Performed extensive Analytics on the UNIX & Windows environment Server- events which led to the identification 55 defect prevention opportunities.
• Able to close 53 opportunities in 2014 which resulted in 70% reduction in the server events
• Developed the metrics and dashboards for continuous monitoring of the events

Project Area: IT, Data Analytics, Ticket Compliance

• Developed the Ticket audit process and parameters for the platform teams
• From an absolute non-compliant status of 0 , improved the process to the compliant status of 8.7 over 3 months duration (scale 0-9, 0 being absolutely non-compliant and 9 being compliant tickets
• Conducted extensive workshop to educate and train the admins on Ticket quality
• Developed the audit metrics to track the scores[pic 12]

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https://in.linkedin.com/pub/susrenitha-tummala/45/585/473