Training Need Analysis

‘Part A’

Before the training Need Analysis, following are the factors that we will consider to determine the training needs:

• Structure of the company
• Capital of the company
• Identify whether the needs are training needs or management issues

Training Need Analysis

Step One – Identify Problem Needs:

• Loss and damage of Parcels
• High Turnover of Employees
• Numerous vehicle Breakdowns
• Growing number of customer complaints
• Branches Not meeting their sales budget

Step Two – Collect Data:

• Since the problem is vast, both the top level and the lower level should be involved in the collection of data. The Data can be collected by using a questionnaire (Annex A)

Step Three – Analyze Data:

• Determining solutions for the data collected by analyzing the data.
• Conduct qualitative analysis:  Human Behaviour
•  Quantitative analysis: Performance Analysis

Step Four – Provide Feedback:

• Write report and make oral presentation
•  Determine next step – training needed?

Step Five – Develop Action Plan

• In this case, the employees may need training on handling the parcel correctly, using the vehicle used to carry the parcel in such a way that the parcels don’t get damaged.
•  Time Management
• Handling customer grievances

Annexure A

Questionnaire

1. What Kind of courier services does the company provide

1. Road        b. Rail        c. Air        d. Water

1. Describe the type of transport vehicle to be used providing the requested courier service. Does this vehicle have a maintenance record?

1. What Kind of training have the employees received so far?

1. On an average what the distance covered for delivering one parcel?

1. Does your company provide electronic invoicing?

1. What notifications does your company require for following: pick-up/delivery and proof of delivery?

1. Does your company conduct a Motor Vehicle Report (MVR) on employees?

 ‘Part B’

You have identified the need for people in your organization to improve their use and management of time.

You have noticed individuals

• Working Long Hours
• Getting Side Tracked by Interruptions
• Taking too many jobs
• Failing to meet deadlines

Write an objective for a training program that you will conduct to address this area.