Working at Comcast

Comcast

Organization Behavior

Valicia Davis

Working at Comcast

The experience that I took away from working at a Fortune 500 company was nothing short of inspiring.  It inspired me to enroll in a Master’s Degree program so that I could eventually get a better job.  I had some great moments working in the call center and I met some great people that I still keep in touch with.  If I had the opportunity to do it all over again, I would.  I learned a lot working there; the company was the best that I have worked for thus far and the money was great!  Unfortunately, those things were not enough for me to want to make a career there.  This paper will explore Comcast’s internal operations.  Though I was not in a management role, I can explain from an entry-level standpoint the communication, culture, diversity, rewards and many other organizational operations.

Leadership

Leadership in the Bible

Proverbs 11: 14 says “for lack of guidance a nation falls, but victory is won through many advisers”. The Bible speaks a lot about leadership. It is taught that leaders should have specific qualities. What I have learned over a period from the Bible is that leaders should have great humility. They should be honest, trustworthy, fair and just and they should have great faith in The Lord. Leaders are necessary.

Good Experience

It has been a great pleasure to work under the leaders of Comcast.  With great leadership from the supervisors of the organization, I was able to become a better agent and exceed goals like I never imagined.  Leadership is “using influence in an organizational setting or situation, producing effects that are meaningful and have a direct impact on accomplishing goals” (Ivancevich, Konopaske, & Matteson, 2014).  The last supervisor that I experienced had much knowledge about my position and the company as a whole, I admired that.

My Supervisor

This leader was very knowledgeable about my position and knew the dos and don’ts of it all.  She was a transactional leader who helped her team figure out the correct path to the company-set goals every month.  Transactional leaders are those who “helps the follower identify what must be done to accomplish the desired results and ensures that employees have the resources needed to complete the job” (Ivancevich, Konopaske, & Matteson, 2014).  She was influential and motivational and I would not mind working with her again.

Comcast Leaders

The leaders at Comcast were motivational, to say the least.  Their main focus at all times are employees and reaching goals.  Everyday topics centered on who, what, when, where, why and how employees can perform better.  They also requested suggestions from employees about what could make the organization a better.  Surprisingly they often followed up on them.

The only issue that I had with upper management was about some of the decisions that were made in regards to the customers.  Every once in a while, Comcast would switch services around without warning to the customers.  Those decisions resulted in many angry customers that would call in to confront the issue with agents that have no control over the decisions.  This could be something as simple as removing VH1 from one package and placing it into a more expensive one.  It’s small, but major and I would definitely make some recommendations towards decisions of that nature.