Verbal Communication

[pic 1][pic 2][pic 3]

Forms of communication

Verbal communication

This is the main form of communication between people; it uses the spoken word. Verbal communication is when a person speaks to another person and the other person listen to him. It’s also shouting screaming and all others sound that you will make with your voice and to communicate with people without using any gestures.

Verbal communication

Clear speech- pronouncing words correctly so that the other person that you have the conversation will be able to understand. Speaking clear is needed, mainly when working with service users who may have problems when receiving or given message. Speaking clearly helps the service user understand what it said. For example, a person who has learning difficulties or hearing difficulties will be more helped if the health carer will speak clear with a right pace of tone while they may also use lip reading and body language to gain further understanding.

Selection of appropriate language-  Health and social care work often involves formal communication. For example, if you went to a local authority social services reception desk you might expect to be greeted with the phrase ‘Good morning. How can I help you?’ This formal communication is understood by a wide range of people. Formal communication also shows respect for others. When speaking to an individual the appropriate language needs to be used for example a formal language will be used when talking with a teacher and informal language will be used when talking to a friend.

Formal and informal

Formal communication includes professional languages which is used with doctors or other professionals. Informal is when we are having a conversation with our friends, family etc. which doesn’t need formal language.

Age appropriate language- This means that with each age group different language will be used. This means using language that can be understood by the person you are communicating with.

Pace, tone and pitch- Speaking clearly and slowly, and repeating and rephrasing if necessary, are strategies that can help some people to understand what is being said to them. Speaking a little more slowly can help a person with a hearing or visual impairment, a learning disability or who is confused. The speed or pace of communication may need to be slower to allow the person to understand what is being said or communicated to them.

Non-discriminatory use of language- Discussion topics such as jokes can be a cause of misunderstanding and tension. Joking differs between people and between cultures, and what might be funny to one person might not necessarily be funny to someone else.

Active listening skills- A person who uses active listening pays close attention to what the other person is saying. Active listening is about being involved, really listening and asking questions. Active listeners check out what they have heard. They may ask a question to clarify a point or may nod to give encouragement to the speaker. If someone is leaning away from the other person, gazing around or looking bored, he or she is not listening