Mis System of Lt. Inc

This case study is related to manual processes and the amount of errors that occur during the process. After reviewing and analyzing the processes, we recommend for the company to adopt an MIS (Management Information System) to help with the issues and correct the mistakes easier and faster. With the help of the MIS system, LT. INC will be able to update their records easily and across all platforms. This real time change will allow all parties involve gaining access to the most up to date information. If the customer is new they can create a new profile and input their information into the database. This will eliminate source of error from staff members. The MIS system will also be able to provide the customers order history so that the company can gain knowledge of the customers need and the customer will be able to just order the same material as before if needed. Using RFIDs, the company can keep track of the customer’s order within each stage and ensure that the customer is always aware of where their order is and when they will be charged for their order. Regulations within the process and monitoring the processes will allow the company to improve their processes and make the MIS system error free.

The MIS system will be able to resolve issues such ass billing errors, wrong addresses, lead time, and can improve the customers satisfaction rating. To create this MIS, the following steps are recommended. First is to create an As-Is and to be process flow diagram so that the staff are aware of the changes and their role in the changes. Next will be a data follow diagram within the MIS system. Parties involved will be able to change and add checkpoints to how the data should flow in the system. Once the all requirements are defined, then we can build the MIS system per specifications of the company and train the employees on how to use the system properly.

Lastly, we highly recommend that input to be taken from all stakeholders such as customers,