Cartels Case

1. One thing is for sure, speech recognition has reached enviable level in its development in last few years. Today it can clearly understand almost every word spoken. Introducing this new sistem called ABC to their buisnesses big telecommunication companies like Verzion got many benefits. In my opinion most important one is reducing costs for their service call centers. If they were hosted by employees it was even more expencive, probably around 5$ per call . This way their employees have more time to spend on problems that are not easy to solve istead of helping people with services like '' can you help me with my pin code I entered it three times wrong''. Also changing from old fashioned and irritating IVR speech system can help them attract more customers because this old system can be really annoying expecially because you need to wait after every next step and listen to machine saying you sometimes obvious instructions and it is so slow. This has been overcome. When we talk about limitations I think main problem is even speech recognition technology unbelievably developed in last years it is just a machine. It is limited in way like computer itself. It doesn't posses inteligence. It hasn't yet reached level it can provide us services like humans. There will allways be some misunderstandings between machines and clients.

2. Main buisness solutions would be as I have mentioned, leaving free space for employees of company in service centers(what ever area that company deals with is) and concentration on improving their business in other ways and reducing their costs by offering this kind of service.

3. Application that is mostly used undependent from buisness is Apple's Siri. It provides Iphone and Ipad users with some kind of Inteligent agent and it can perform tasks on device by speech. It is good to use when you don't have time or you are not in a possibility to type messages,change some settings or