Conversation Occurs When Two or Three People Exchange Messages- Whether Face-To-Face over the Telephone

Conversation occurs when two or three people exchange messages- whether face-to-face over the telephone. (they can be verbal or non verbal).

Conversation in 5 stages

1. Opening

• Greetings (verbal and non verbal )

• Verbal

• verbal salutes (hello)

• initiating the topic ( the reason for …)

• making a reference to each other ( hey Tom, whats up?)

• personal inquires (“how are you doing, whats new )

• Non verbal

• different in the degree of similarities

2. Feedforward

• General idea of the conversation topic

• Sets the tone of the topic

• Time required

• Examples of feedforward

• estimate the receptivity of the other person to what your going to say (test the waters)

• consistent with your subsequent message

3. Business

• you converse to fulfil one of several of the general purposes of interpersonal communication : to learn, relate influence, play or help

• difference between emails and face to face ( no permanent record of the interactions)

4. Feedback

• you reflect back on the conversation

•

•

5. Closing

• verbal and non verbal

• the closing may summarise the interaction

• on emails its the signature (regards, thanks)

• take leave dye

•

Maintaining Conversation

- defining feature of conversation is that the roles of speaker and listener are exchanged throughout the iterations

- conversational management is accomplished through various verbal and non verbal cues to signal conversational turns

- the changing of speaker and listener roles

Reflection on ethics

Gossip - involves making social evaluations about a person who is not present during the