Case Study

This case study is about switching from a traditional phone or legacy system to a top-notch business VolP system. The down side might be the shock of transition of technology and the cost of the system. The name of this company is Tabarka studio, a high-end buildings material manufacturer. The fact that they had a legacy system would only allow two employees to be on the phone line at a time, which meant some incoming calls were met with a busy signal or an answering service that would not route those calls to individuals in the company.

Nextiva is the company that did this case study and stepped in to help Tabarka studios. Nextiva is a company that has been serving small businesses in various industries since 1996. They are a VolP provider and currently serve over one million small businesses in 150 countries worldwide and they are the market leaders in various industries. (http://www.nextiva.com/about/purpose.html) Thomas Gorny Chairman/CEO.

For Tabarka, a solution cut phone costs by 60 percent. The implementation included a multi- line system will toll free and local numbers. The toll-free option is particularly valuable to Tabarka as the company has clients all over the world. Customers were no longer met with busy signals, and the internet-based voicemail made messaging an easier and more viable option. (Susan J Campbell) (http://www.tmcnet.com/tmcnet/columnists/columnist.aspx?id=100042).

This solution included a PBX or (News -Alert) so that customers had the option to route themselves to the appropriate person or department. It also included an online account manager system giving priority to voice calls and allowing employees to get messages directly to their phones. This system would also be able to improve speed and quality of calls because of the DSL connection. The VolP system also improved sales and customer relations in the fact that there were no more missed calls, busy signals or missed messages. This in my mind