Evolutionary Technology: Self-Check-In Procedure

1. Aim and Objectives

1.1 Overview

Throughout the modern hospitality industry, the technological aspects and aims of achieving fast paced application services are strongly aimed for, essentially within the hotel sector. (Harpaz, J. Beth, 2011). Within the hotel base, a guest may enter the reception being enabled to wait in long lines in a busy fast paced environment, which may decrease customer satisfaction evaluating the hotel to be envisioned in a negative way. Therefore, to avoid this situation the check-in procedure is highly emphasized towards being the first place a guest enters into, and has to be technologically advanced in order to accommodate their needs and wants with the right balanced atmosphere. Implementing the self check-in process with five check-in machines would be crucial, with the back up of two concierge desks, and two personal desks (for the guests who still prefer the personalized check in with a receptionist).

The authors' main aim is to propose an evidently developed technology procedure of the self check-in by using machines in order to let the customers have an easy, quick process.

1.2 Aim

To critically evaluate the developing technology being implemented within the Hotel industry through self check-in machines and fingerprint scanning guest room entrances.

1.3 Objectives

1. Guest satisfaction loyalty continuation throughout the implementation of changing technology through new innovative technology, self check-in machines, and the fingerprint scanner (perception of the guests).

2. Critically analyze potential improvements for the machines within the luxury hotel sector.

3. Critically review literature and research on the developing technology of the self check-in machine, and fingerprint scanner.

2.Literature Review

By reducing the operating cost in a hotel, the fingerprint check-in kiosk development drove the industry to a massive evolutionary change benefiting the customer satisfaction process.

According to (Jerry W. Sheldon. 2005) which state that within Hospitality Upgrade.com, nowadays the hospitality industry is facing staffing shortages, and it is an opportunity for the kiosk technology to be used within hotel during the check in process. The system can decrease the long waiting time for the guests to do the check-in process by themselves, which is called "self check-in" and instead of the service provided by the