It System Course Eval

Assignment Questions

1. How well did the iPremier Company perform during the 75 minute attack? If you were Bob Turley, what might you have done differently during the attack?

2. The iPremier Company CEO, Jack Samuelson, had already expressed to Bob Turley his concern that the company might eventually suffer from a "deficit in operation procedures." Were the company's operating procedures deficient in responding to this attack? What additional procedures might have been in place to better handle the attack?

3. Now that the attack has ended, what can iPremier do to prepare for another similar attack?

4. In the aftermath of the attack, what would you be worried about? What actions would you recommend?

Management Topics

* Managing during crisis

* Managing Disclosure

* Risk Management

* Corporate Security

Technology Topics

* Denial of Service Attack (DSA)

* DDSA

* Hackers

* Firewall

* Disaster Recovery

1. How well did the iPremier Company perform during the 75 minute attack? If you were Bob Turley, what might you have done differently during the attack?

On January 12, 2001, the iPremier Company (the name of the company has been

changed), a successful high-end web-based retailer, was shut down by a distributed denial

of service (DDoS) attack that began at 4:31 AM ET (Eastern Time) and then ended

abruptly and mysteriously at 5:46 AM. Bob Turley, the company's CIO and the person

responsible for coordinating response to the problem, was asleep in a New York hotel

room when the attack against the Seattle-based company commenced. He was thus

forced to manage the situation from afar, via his cell phone. During the 75-minute event,

Turley interacted with Joanne Ripley (operations team leader), Jack Samuelson (CEO),

Warren Spangler (VP, Business Development), Tim Mandel (CTO), and Peter Stewart

(the company's legal counsel), some of whom injected