Otis Elevator Accelerating Business Transformation with It
Autor: Hakonis • April 8, 2017 • Case Study • 306 Words (2 Pages) • 1,321 Views
- How hard it was to install Otisline in 1990?
1990s was period when internet and especially www created new opportunities for communication and information sharing. It became much easier to share information globally and created possibilities to connect with people in fast and reliable way. Organizations now had opportunities to publish any topic to global audience and connect with customers. This situation was chance for Otis to entail complicated configurations and centralized customer service systems.
To install such applications as Otisline in 1990 it required truly innovative approach to business. Online technology was new and there was not much examples and knowledge about such system implementation. Nevertheless, we can consider it as first huge step of successful transformation process of Otis and that gave the company untypical for that time competitive advantage. IT department needed to communicate with several functional managers to convince importance of Otisline and advantages which they and company will gain in 1980s. In 1990 there was already experience with customer service systems, but new technology and equipment problems could be negative aspect to convince managers for Otisline usefulness. It would be easier to install Otisline in 1990, because IT department could use already proven and existed systems to develop Otisline. In 1980s IT department should develop new system which involves possible mainframe and timeframe issues which occur installing new systems.
- Simple IT tools huge benefits. How?
Otis implemented simple IT tools, but these tools allowed to identify and reduce ineffective processes. Tools was implemented to helped Otis become service oriented company which engage with their customers. Tools allowed to connect departments with each other and helped improve installation and maintenance processes. Management saw opportunity to oversee overall supply chain and improve efficiency.
- How best practices are baked in with e*Logistics?
Project proposal and sales process - Company had opportunity to automate and integrate data.
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