Star Ambulance

CRITICAL ISSUES

1. a heavy reliance on consultants

2. low awareness of the importance of IS by some managers

STARS Background

The (STARS) is a community based not for profit organization in Alberta, Canada. Their mission as an emergency medical response organization is to provide expedited transportation services for critically injured or ill patients via their specialized fleet of helicopters. After their formation in 1985, the organization quickly grew with funding through private donations and partnerships with community and government agencies

The STARS mission is to “find patients, take care of patients, and transport patients.” Their vision is to save lives through partnership, innovation, and leadership. The organization employs approximately 250 full and part time staff in addition to the hundreds of volunteers from the medical community. STARS has an average of 3.4 missions per day, and more than 1,000 each year. The STARS Emergency Link Centre (ELC) is a 24-hour emergency medical communications centre that offers timely information to emergency service providers for critically ill and injured patients as well as a range of services for industry partners

Decision Criteria

The strategic plan for STARS must align with the company’s mission statement.

To improve the efficiency of IT governance taking in account the 10% decrease budget cost.

Gaining the trust and co-operation of the STARS management team.

Discussion with Powell regarding information system

Without having enough support from executive, managers, and operational levels, he would not be able to effectively implement any change To persuade the senior management of the need for greater control over IS activities, the CIO needs to fully understand the importance of the IS role himself and be able to communicate its significance to both the CEO and the executive committee. Khan should clearly communicate the scope of the work he plans to undertake, his expectations on the impact and the benefits. Khan may encounter some resistance from department managers which is a threat to potential for success of the plan .So once he has