Black History

One factor that can be used to assess whether the information system is successful or not in my case scenario is the efficiency of the operations. This means whether the efficiency levels have increased or decreased after the BIS has been introduced. By reviewing this and receiving feedback we can alter any issues the business is having. For example, the client has a restaurant meaning there are physical diners booking tables at any given restaurant. The BIS system will include a computerized booking diary allowing the user to know how many tables he has free and not free. This means the BIS is being efficient in the way bookings are taken. Another example to assess the efficiency in this environment is keeping an automatic log on how long the food arrives after the point of ordering. If it is quicker this means efficiency levels has increased and the intended purpose of the BIS is working. 

Another factor to consider would be to see if service levels have increased with the addition of the BIS. This can be evaluated by monitoring the time taken to do certain tasks by the employees. An example could be the time taken to take an order for a takeaway over the phone and entering it in the BIS (automatic pricing) in comparison to taking it by hand and working out the prices manually. If it is shorter and easier to use the BIS then both your staff and customers would benefit as well as the business being more profitable. This is due to the fact more orders will be able to reach the kitchen from the less time taken to take one than before.

Example no.2 could include the satisfaction from the customers with the service times after the introduction of the BIS. When a waiter or waitress takes an order at the table with the portable version of the BIS the order will automatically print out in the kitchen saving time as well as money. The small time taken on each order to reach the kitchen will make a big difference in the long term. Customers can then be contacted via the contact details they left when booking which will be held on a database to ask them to participate in a survey which would provide valuable feedback into the service received and then this can be reflected in the BIS.