Story of My Life
Autor: andrew • November 26, 2011 • Essay • 333 Words (2 Pages) • 1,835 Views
Esta es la historia de mi vida. Fin.
Concerns about adequacy of survey
Last, but not least, I really would not like to omit stating some concerns regarding adequacy of the customer satisfaction measure. The survey that was the base for rating was carried out through telephone with only twenty-five customers per quartal so it did not necessarily have to reflect the views of all the customers, and what I would like to emphasize is that it was also touching the areas brand manager was out of control of. All in all, after taking everything into account we decided to give James McGaran a par rating for the hard work and substantial increase in the customer satisfaction in the last quarter.
Concerns about adequacy of survey
Last, but not least, I really would not like to omit stating some concerns regarding adequacy of the customer satisfaction measure. The survey that was the base for rating was carried out through telephone with only twenty-five customers per quartal so it did not necessarily have to reflect the views of all the customers, and what I would like to emphasize is that it was also touching the areas brand manager was out of control of. All in all, after taking everything into account we decided to give James McGaran a par rating for the hard work and substantial increase in the customer satisfaction in the last quarter.
Corrective steps in Citigold
What is more James McGaran had realized the importance of his customer satisfaction rating and after alarming score of 54 in the third quarter, he had taken immediate steps in order to improve the situation. For instance, he employed a person to greet customers when arriving at the office and helping with all the problems that could appear. Next thing he had done, had been coaching branch employees to focus their attention to keeping
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