Arrow Electronics

1. What are the symptoms? The symptoms are:

Employees and managers are frustrated with the employee review system.

Uncommitted which is shown from the turnover rate and the mentality of working for the highest paying company.

Dissatisfied with their job. They show that through jealousy and name calling of the new college graduate hires.

Unengaged because they were not evaluating their employees properly.

Productive and that is displayed from their revenue.

Committed, some exemplify this symptom by staying with Arrow for 10-15 years.

Irate because the CEO was forcing them to rate their employees that was acceptable because it was his way.

2. What are the root causes? The root causes are:

Employee Performance Review

They are very positive in nature.

Very vague and on average ranked everyone at 4.5 out of 5.

Kaufman mandating the review process

Compensation because the jealousy is rooting from the new hires being paid on a different level than the employees who have been there for a long time.

Hiring because they were either hiring people who were looking for better pay or college graduates who in the long run found different opportunities.

Training employees on the 13 week path.

3. How would you fix or change the root causes?

One thing I would fix about the root cause would be the employee performance review. It is easier to note achievements or a problem when