Business Interviews

Business Interviews

In order to answer why change management and team building skills are important in the workplace, three different business managers were interviewed. The managers include Vivian, Tabitha, and Stephanie. Vivian is the owner of several Tim Horton’s restaurants and has been running the restaurants for eleven years. Tabitha is the assistant manager at Burger King and has been a restaurant manager for a couple of different restaurants for the past five years. Stephanie is the manager of Target and has been a store manager for three years. There are three key themes about change management and team building from the interviews conducted that include the important skills of effective change management and team building, usefulness of change management, and solutions to business ethics dilemmas.

An effective change in an organization begins with a plan and process that is strategically implemented for a better future of the organization (V. S., personal communication, January 9, 2015). Effective change management and team building within an organization require skills to create a successful transition for the organization and the employees involved. According to Tabitha, the important skills required to implement effective change and team building are knowledge of the business, strategic thinking, and open communication (personal communication, January 8, 2015). In both team building and change management, the manager needs to be knowledgeable about the business in order to create a plan and process to be successful in the long run while minimizing dilemmas. Strategic thinking is an important skill required when change and team building are challenging because it keeps the plan for a better future on track (T. H., personal communication, January 8, 2015). The most important change management and team skill, according to Stephanie, is open communication (personal communication, January 6, 2015). Open communication among employees in an organization is essential to keep employees connected and allows for opportunities to contribute ideas to the change process.

Change management has been useful in several