Communications After Merger and Acquisitions

Communications after merger and acquisitions

Place yourself in the role of a manager at a company undergoing a Merger or acquisition. Explain your customer’s expectations during the merger with at least three examples and describe what role IT would play in meeting those expectations.

Within organizations customers make the first group of people to be considered if a company intends to hit its mark and develop a niche and degree of specialization in a particular market. They can be termed as the core stakeholders of the company, since, if they are taken on a more negative perspective, they might quit and not come back, on the contrary, if they are taken with the respect they expect, they will definitely shift a said company at the top. In other words, anyone will agree that customers make a very pertinent asset of an organization. The practice of acquiring and merging organizations has so far been in a standard operating procedure for business for quite some time. In the article who should merge with whom the authors state a major factor which leads organizations to merger is to build customer trust (Koziol & Theis, 2011.p.p25). Keeping and holding initial customer can be a challenge; this is because stepping into the previous managerial department for the benefit of clients at most, is not easy, due to customer expectations. Customers, regardless of acquisition and merger, they will want to see improved service or a maintained level of service and will always present organizations a challenge.

As a manager, I should understand first, customers are to be solicited no matter what. To do this effectively, I will keenly evaluate their attitude towards the new working team and organization. I will grade the degree of members who are operating in the new systems and embracing IT. . I will also definitely go back to records, and consider maintaining what the previous manager implemented to ensure a consistent system of record keeping is easily transferable. I will easily organize the entire procedure, and at the same time make it easy for them to understand, bearing in mind that expectations of customers at most is that the organization should maintain its working standards. Moreover, during different times, IT will definitely help me keep track of the customers’ preferences and tastes at different times. This can be hard, however with the availability of first cables and improved computer memories, and experts, all things will perfectly be put in order.

Focus on what Andi Mann in the case calls “tribal knowledge.” Explain what you think is meant by that, and why it is important to the process. Provide at least one strategy you would suggest for companies that are faced with the extensive presence of this issue in an acquired organization.

In every organization, regardless of its specialty, the truth is that the way of doing things is independent. Tribe here can