Dhl Logistics Process

Case study report on

DHL

DHL is one of the largest employers in the world and is the leader in courier, express and parcel delivery services both locally and globally. Attracting and engaging the right people to the right position at the right time is crucial for them as a business and is also the most important aspect when it comes to logistics. DHL currently do business in 200 countries and territories and employ around 470,000 employees worldwide making them the 10th largest employer in the world. (http://www.dp-dhl.com/en/about_us/at_a_glance.html). They manage across the globe more than 1 million customer contracts per hour and are also the global market leader in the international express courier business, therefore taking all these facts into consideration I decided to base my case study report around a successful company like DHL.

DHL cover freight transportation, warehousing and distribution and supply chain solutions. This is why they are the world’s largest logistics specialist. DHL aim is like any other logistic specialist, however with DHL known to be the worlds leading logistic specialist their top aim is to ensure they deliver the right product at the right time to the right person ensuring that their customer is satisfied with the service they are providing. After all DHL are a courier, parcel and express delivery service provider so this is what their business is all about.

Logistics and Process flows of DHL

An order forms the basis for the information flow in a logistics system. In the process flow of DHL, it contains 3 principle functions. It creates a flow of information that precedes the goods which then accompanies them and follows them. The tasks of order processing are divided into six phases; order transmission, preparation, routing, picking, shipment and invoicing.

The process flow begins with the customer simply packing the parcel and booking their collection where then a DHL courier will collect from the business premises or from home. This is when orders are transmitted by the customer which leads to DHL receiving a receipt of the order. The six phases of order processing is then carried out by DHL. They prepare the product by integrating it into the company’s logistic system planner. This therefore includes checking the pricing conditions, delivery conditions, customers creditworthiness as well as the availability of the product in the warehouse.

Order preparation is usually followed by routing. This process includes the order confirmation. This is for instants is a delivery notification containing all related shipping documents is prepared leading to the storage point being aware of this and being ready to process the shipment. Therefore based on prepared and processed orders, goods are then picked in the warehouse. The ‘picking’ phase is organised