Flash Memory

. You should be able to identify three or four themes from this book (e.g., negative fantasies that contribute to

action anxiety, fear of separation, our complicity in organizational dysfunction) and understand how they are

illustrated or discussed in specific chapters.

The No Asshole Rule: Building a Civilized Workplace and Surviving One that Isn’t

1. Describe the damage that mean-spirited people do to victims, bystanders, and organizational performance.

2. How can the “no asshole rule” be enforced by organizations?

Energize Your Workplace: How to Create and Sustain High-Quality Connections at Work

1. Describe some specific ways that people can create respectful engagement and why doing so is often quite

challenging.

2. Describe some specific ways that people can create trust and why doing so is often quite challenging

• Wait for others to start

• Words and action can destroy trust at ten times the speed of trust building

 Trusting by what we say

 Sharing valuable information

 Self-disclosure

 Using inclusive language

 Trusting by what we don’t say

 Not accusing of bad intent

 Not demeaning others

 Trusting by