Future in the Hands of Internal Customers - the Employees

Future in the hands of internal customers- the employees

Like a Family, an also Organization runs. Just like bunch of people living together doesn’t make a family, a group of thousands of people doesn’t make an organization, its called company. It becomes an organization when employees and organization started to live like a family. For a longer run, only close families survive. Groups break but family members help each other in difficulty. The same way an organization where employees are treated like its own family performs the best in the longer run.

Corporations are always found seeking answer to, “Which people are more valuable -- good employees or good customers?” Well, the answer is simple and is Employees. Employees are like a fulcrum, they affect tremendously on sales and profitability, in both direction. One good employee can draw in 100 customers, while one bad employee can drive away 100 customers. If that happens, it can take 10 good employees to replace or restore all those lost customers.

Let’s take a real life example, HCL. After 2008 subprime crisis, the repercussions could also be felt in Indian industry as well. While big companies could not live up to expectations, couldn’t meet their targets. It was HCL which reported the fastest growth in the dollar-denominated revenue between September 2008 and September 2013 based on a compounded annual growth rate (CAGR) when compared with larger peers including TCS, Infosys, and Wipro. With higher growth, came better profitability, higher cash flows and a stronger balance sheet, putting HCL Tech in the ET500 list of fittest companies. It posted a 4% increase in revenues to $1,321 million in the last quarter over the previous one, the highest increase among the companies. Making it the best performer of the year in Tier-I IT companies.

While other companies were struggling, still couldn’t come out of effects of recession, what made HCL